Refund policy

Thank you for shopping with Lume Hearth. We appreciate your business and want you to feel confident with every purchase. If you have any questions, need assistance, or would like to start a return, please contact our support team at support@lumehearth.com.

Lume Hearth is operated by Lume Hearth Inc. 

All our light bulbs and electrical products are certified under UL/ETL/FCC standards to ensure safety and quality.

1. 30-Day Return Window

We offer a 30-day return policy. You may request a return or exchange within 30 days from the date of delivery.

To be eligible for a return, items must be unused, uninstalled, undamaged, and returned in their original packaging with all original components included. Product sets or bundles must be returned in full.

2. Return Shipping Costs

Defective, Damaged, or Incorrect Items
If your order arrives damaged, defective, or incorrect, Lume Hearth will cover the return shipping costs. We will provide a prepaid FedEx return label to help ensure a smooth return process.

Customer Preference Returns
If you are returning an item due to a change of mind, incorrect size selection, or personal preference, you will be responsible for the return shipping costs. We recommend using a trackable shipping service such as FedEx. Original shipping fees paid at checkout are non-refundable.

3. Shipping Damage Inspection

Some products may include delicate materials, specialty surfaces, or packaged components that require careful handling. Please inspect the package and product carefully upon delivery. If you notice any visible shipping damage, please contact our customer support team within 48 hours with clear photos of the outer packaging, shipping label, internal packaging, and affected item.

Prompt Reporting
If you notice any transit damage, please take clear photos of the damaged item, packaging, and shipping label, then email them to support@lumehearth.com.

Our Guarantee
For confirmed shipping damage, we will promptly arrange a free replacement or issue a full refund. We recommend reporting any damage within the first week of delivery so we can process your claim as quickly as possible.

4. Restocking Fees

Lume Hearth charges no restocking fee for eligible returns.

No Restocking Fee
There are no hidden fees or standard restocking deductions for eligible items returned in their original condition.

Please Note
Items showing severe signs of prolonged use, alteration, installation, misuse, or customer-caused structural damage cannot be accepted for return or refund.

5. How to Initiate a Return

Step 1: Email support@lumehearth.com with your order number and reason for return.

Step 2: Our customer support team will review your request and provide an official Return Merchandise Authorization RMA along with return instructions.

Step 3: Pack the item securely in its original packaging and ship it back to our designated return warehouse using a trackable shipping service.

Unauthorized returns sent without prior approval and an issued RMA may not be identified or processed.

6. Official Return Address

All authorized returns must be shipped to our designated distribution and fulfillment center:

Lume Hearth Return Department
1001 W Middlesex Ave
Port Reading, NJ 07064
United States

7. Refunds and Warranty

Refund Processing
Once your approved return is received and inspected at our designated return facility, your refund will be processed back to your original payment method within 5 business days. Please note that your bank or payment provider may require additional time to post the refund to your account.

Limited Warranty After the 30-Day Return Window

After the initial 30-day return window, items are no longer eligible for cash refunds for preference-based reasons such as change of mind, size, color, or style selection.

Lume Hearth provides a 2-year limited warranty covering manufacturing defects in materials or workmanship under normal residential use. This warranty does not cover normal wear and tear, misuse, accidental damage, improper assembly or installation, exposure to unsuitable environments, unauthorized modifications, or damage caused during customer handling.

If a verified manufacturing defect occurs during the warranty period, Lume Hearth may offer replacement parts, repair support, a replacement item, or another reasonable solution based on the product condition and availability.

8. Customer Contact Information

For policy questions, order updates, or support requests, please contact us through our official channels below:

Company Name: Lume Hearth Inc
Brand Name: Lume Hearth
Customer Support Email: support@lumehearth.com
Registered Office Address: 802 Linden Ave, Boulder, CO 80304, United States
Distribution & Return Warehouse: 1001 W Middlesex Ave, Port Reading, NJ 07064, United States